Brand new FAQ!

The University Library is launching a new, dynamic FAQ page to make it even easier for you to find answers to the questions you need to know now. Want to know how much printing costs? Want to access the Wifi? Make the FAQ page your first stop for answers to common questions. Don’t see the right answer for you? Use the AskUs box to ask us directly, and we’ll get you the answer you need! See the FAQs now at http://library.nd.edu.au/home/faq 

Answers to your questions

The Library FAQs service is proving to be increasingly popular.

There are now 100 articles in the knowledge base and to date we have had approximately 8000 views. The most popular article is 'What is an Electronic Journal or E-Journal' .

We have noticed a number of students searching for topics that appear to be related to a research topic. The FAQ service doesn't cater for research questions. Such searches are better suited to an academic database. You can find assistance about how to use the databases in the FAQ service or by contacting the relevant librarian.

We welcome feedback about this service and suggestions about how to improve it.

FAQs for the University Library

Using a Library in 2008 has become a complex business.

The range of services we can offer is increasing all of the time, mainly as a result of networked ICT. However, this increasing availability of electronic information comes with the cost of understanding how to use the variety of products used to provide access to this information.

In an effort to reduce the confusion that we know exists amongst library users about using the services we offer, the library has launched an FAQ knowledge base .

We have begun to 'populate' the knowledge base with questions and answers but we aim to significantly increase these during the course of the year. We will use our own knowledge of the service and the questions library users pose to develop this service.

In many instances the FAQs will point you back to our webpages or those of vendors we deal with but the aim of the service is to centralise useful information into one easy to search central point.

We would be pleased to get questions from you (post them from within the FAQs) or feedback regarding this service.